Política de reembolso
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility requirements — all must be met:
- Unused, unworn, and in its original condition
- All original tags attached
- In its original packaging
- Receipt or proof of purchase included
Customer bears full responsibility for return shipping costs. Original shipping fees are non-refundable.
To start a return: Contact us at enquiry@trendyelement.com. Items sent back without prior approval will not be accepted.
Damages and issues: Photo evidence required within 48 hours of delivery. Contact enquiry@trendyelement.com immediately.
Non-returnable items: Sale items, gift cards, personal care products, hazardous materials, flammable liquids, and custom/personalized orders.
Exchanges: Return the original item first. Once accepted, place a new order separately.
EU customers: 14-day cooling off period applies by law. Item must be unused, with tags, in original packaging.
Refunds: Processed within 5 business days of receiving and inspecting your return. Bank processing may add additional time. Contact us if 15 business days have passed since approval.